> For the complete documentation index, see [llms.txt](https://avantifys-organization.gitbook.io/avantify-pixels/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://avantifys-organization.gitbook.io/avantify-pixels/hot-topic/pixel-issue/unable-to-get-access-token.md).

# Unable to get Access Token

{% hint style="warning" %}
Can't find the location to get the Access token or the "Generate access token" button is unclickable?
{% endhint %}

**There are likely two reasons for this:**

1. You might be accidentally using a personal Pixel instead of one from a business account.
2. You may not have been granted sufficient permissions by the business account owner to use that pixel

#### Troubleshooting solutions : <a href="#troubleshooting-solutions" id="troubleshooting-solutions"></a>

1. **You might be accidentally using a personal Pixel instead of one from a business account.**

Quickly create a business account by following these steps for easy Conversion API setup

1. **You may not have been granted sufficient permissions by the business account owner to use that pixel**